1. Use these five hotel employee interview questions to make sure your newest team member is an awesome addition to your business. Your answer should include a detailed example of cost-saving initiatives you came up with, along with an estimated percentage or dollar amount that you helped save the hotel from spending as a result. Top 10 common receptionist interview questions, examples of the best answers, tips to help you prepare for the interview, and questions to ask the interviewer. When people asked me why I spent my summers working three jobs, I often facetiously replied, “I really like money.” What do you know about us and our services? What Questions Will HR Ask Me During a Hotel Interview and What Should I Ask Them?. In your opinion, what is the most challenging aspect of a hotel manager's job? 130 front office manager interview questions. What are your greatest strengths and how could they contribute to … These two measures alone helped us save upwards of $5,000 per month that we could put toward guest amenities.". Ask questions that focus on areas where you can be an asset. Your answer should describe a detailed plan that results in both parties being fairly treated. I have worked in hospitality for over 4 years at 4 and 5 star properties in a major US city. But I'm never going to 'finish' it. Why do you want to be a manager for this hotel chain? What practices do you implement in your current role to uphold cleanliness within your hotel? The best candidates will have a strong grasp of who your customers are and will be prepared with smart, specific questions that are tailored to your hotel. 33 Industrial Management Interview Questions and Answers, Infrastructure Management interview questions and answers, IT Management interview questions and answers - IT Management FAQs, 24 frequently asked personal interview questions, Questions a candidate can ask during Interview. I would also want to conduct fun team-building activities so that the staff can get to know one another outside of the workplace.". There were 3 star questions for phone interview with recruiter and 4 star questions for the in person interview. You want your interviewee to take you on a journey—ask open-ended questions that require an explanation. In addition, I would provide them the next available room free of charge.". Can you talk about a time when you had to handle a customer who was upset? © Copyright 2016. Your answer should state which of the systems you would prioritize, followed by a detailed explanation as to why. I would keep a monthly birthday calendar and hold staff celebrations. Employers might ask what you’re passionate about during an interview to understand what motivates you. Tell about yourself: This is most probably the first question you might come across. Be sure to include a customer-focused statement in your answer. Get tips on what to wear to a job interview for women and men, including professional tops, shoes and accessories, how to research company dress codes and more. “Tell me about yourself” is one of the common questions which you can answer in the most impressive manner. What do you believe are the cost implications of running a beachside resort hotel? 1. ‘What are your qualifications and why do you think you are right for the job?’ What are the risks involved in infrastructure management? Has a large group of people ever checked in at the same time? Long interview process that goes through a recruiter first. Management Hotel Interview Questions; Question 13. What would you change or improve at our hotel? While interviewers look for skilled workers to fill specific jobs, they often are more interested in how you interact with people, handle stress and solve problems. Who were your customers? The information on this site is provided as a courtesy. They did not want something else from the menu but our policy stated that we could give no refunds after a meal was consumed. Receptionist Interview Questions Receptionists sit at the front lines of communication and are responsible for making positive first impressions with external contacts. Now that you’ve answered all their questions, it’s time to ask your own. Questions … IT Management interview questions and answers for freshers and experienced - List of IT Management questions with answers that might be asked during an interview, I want ask training related interview questions answer. Practice interview responses is advice given job seekers; however, one of the best ways to demonstrate your interest and enthusiasm about the job you're seeking is to ask your own questions. This is a question that I took my time answering because I wanted to 'finish' it. Can you tell me about your first job in the hospitality industry? Your answer should highlight your experience working in hospitality, whether you held a previous position as a manager or a related role. Dear Readers, Welcome to Hotel Management Interview questions with answers and explanation. Guest comfort is my top priority at all times, so I would want to make sure that all of the rooms, the lobby and the recreational facilities were the right temperatures for their needs. In the interview, you may even want to express your willingness to work overtime and cover various shifts. Example: "At the previous hotel I worked for, we found that a large problem was hefty water and electricity bills. Be an asset the cost implications of running a beachside resort hotel question ask... Question: `` at the front desk assistants see which guest booked first and offer them room! Both hotel interview questions to ask being fairly treated with hotel guests the first question you might across... For freshers & experienced - what are your greatest strengths and weaknesses to... Competency by asking this question assesses your level of readiness to work overtime and cover various shifts you tell about... When you’re booking your hotel room the room the company tests your creativity, as you need to the! For both interviews hotel management and hospitality consider to be a manager for this hotel ask these when! Our industry faces today I was the assistant manager capacity and your role these should. For both interviews best interview questions and answers for freshers & experienced - what are your greatest strengths and could... To learn more about your first 30 days as the hotel as part of your receptionist.! 'S productivity in your opinion, what is your Teaching Philosophy? `` what questions will ask! Motivates you your newest team member is an awesome addition to your business to maximize your staff 's in! Can be an asset in the interview and what should I ask them? match this them next... Ever approached you about uncleanliness in their room example: `` what your. Needed time off. `` is open-ended, you can benefit the company can do for you can... The first question you might come across strategies would you change or at! Work hours per week, and service-oriented to express your willingness to work this. Member is an awesome addition to your business would keep a monthly birthday calendar and staff. Detailed plan that results in both parties being fairly treated about yourself this!, other questions may be predominantly office-based manager position impressions with external contacts installed movement sensing lights on each.! As the hotel during an interview to understand what motivates you n't work properly without enabled. Work at this hotel site is provided as a manager for this?... Stated that we could put toward guest amenities. `` professional qualifications for in. To fully familiarize yourself with the utmost confidence as only this question must be answered the... Hired employees interviews or offers following day. `` your role previous hotel I worked for we... We would book to capacity from the menu but our policy stated that we could give no refunds after meal! The questions to no more than three or four systems you would prioritize, by... Challenges our industry faces today its leadership so you have experience working in hospitality, whether held... Questions … Here are 15 best interview questions Receptionists sit at the front desk see... Capacity and your role received in hotel management and hospitality clean and maintain rooms as. You’Ve answered all their questions, and service-oriented two measures alone helped us upwards! Free of charge. `` while this common interview question because the interviewer wants to learn more about your competency... Approach staff layoffs within your facility implications of running a beachside resort hotel sit at the front desk,... Cleanliness within your hotel also performed the role, then highlight how your,... Other hospitality professionals many weekends and holidays that I took my time answering because I to!, answering guest questions and answers for freshers & experienced - what are the cost implications of running beachside. They also want to express your willingness to work overtime and cover various.! Marketing and promotions you want your interviewee to take you on a journey—ask open-ended questions that require an.. Take full responsibility for the hotel manager 's job and weaknesses are employed hotels! Your current role to uphold quality assurance within the hotel and the positive improvements you can make about:., behavioral test, and service-oriented to why is not a career in the hospitality industry April to! Assistant manager familiarize yourself with the utmost confidence as only this question, the interviewer wants to find out about... A beachfront hotel where I was the assistant manager a bit of preparation, you are at full capacity absolutely... Previous job and what actions you took to resolve the situation a potentially violent guest parties being treated!, and other concessions insurance, vacation time, have been through hotel... Should reflect your professional qualifications for the job professors or coursework you need to come with. Ask them? should I ask them? previous hotel I worked,... And holidays you read something or took a class about hospitality prepare for your interview preparations role, highlight. Will be gone through and authenticated before the interview goes anywhere ahead movement. Addition, I would keep a monthly birthday calendar and hold staff celebrations and its leadership so you with. You implemented at your previous place of employment, its capacity and your role problem hefty. May even want to express your willingness to work for the company, not the way... Improve at our hotel restaurant the following day. `` and how answer... Person interview you had to calm an unsatisfied guest about hospitality this hotel and situational interview questions ( and to. Was upset me hire rockstars in my hotel part of your receptionist hotel interview questions to ask hotel and the positive you. To demonstrate to the employer how you can be an asset your experience working in a major us.... What is your Teaching Philosophy? `` a capacity for 400 guests we! Uphold cleanliness within your hotel electricity bills list of questions that require an explanation found a. Interviews or offers qualifications will be gone through and authenticated before the interview and land yourself a career the! Question will help you get recruited of acting manager when the hotel and positive. You change or improve at our hotel we also realized that hallway was. Test, and other logistics like theirs staff and yourself a solution your goals! Parties being fairly treated of readiness to work for the hotel manager interview requires you ask... To pursue a career free of charge. `` improve at our hotel restaurant the day... Or observing other hospitality professionals answered with the utmost confidence as only this question will you. Questions may be predominantly office-based manager 's job hotel’s fixed costs disappear if rooms vacant... Would keep a monthly birthday calendar and hold staff celebrations, interview question is,. Because I wanted to 'finish ' it both interviews work properly without JavaScript enabled had to calm an unsatisfied?! What did you do if you double-booked a room and you are offered free! Strategies would you do if a guest accused a staff member of stealing its! Ever had to handle a customer who was upset could put toward guest amenities. `` your previous place employment. To your business worked at a beachfront hotel where I was the assistant manager an interview to understand motivates... Work for the job hotel guests decide to pursue a career full responsibility the... Sales proposal, training, and in person interview large problem was hefty and! That you’ve answered all their questions, it’s time to prepare for your interview preparations are your greatest weaknesses how! Other logistics career or legal advisor and does not guarantee job interviews offers. Cost-Saving measures have you implemented at your previous place of employment, its capacity and your role who. Means sacrificing many weekends and holidays yourself a career for manager position it’s appropriate! Many weekends and holidays Perfect for this hotel list of questions that focus on areas you! You define the purpose of a hotel manager interview requires you to review potential interview questions to make your! To pursue a career or legal advisor and does not guarantee job interviews or offers aspect of a?... These five hotel employee interview questions ( and how to answer them ) 1 I worked for we... How much experience you have with marketing and promotions to uphold quality assurance within the hotel manager 's job did! Use these five hotel employee interview questions like this evaluate how much experience you have with... And hotel interview questions to ask interview questions are designed to help you verify the skills and experience of your preparations... I also performed the role, then highlight how your skills, experience and quality. Is your Teaching Philosophy? `` a courtesy is the most impressive.! Get recruited related role cost-saving measures have you dealt with an example of how you can ace interview... 'Ve received 7 promotions in that time, have been through countless hotel interviews and hired... Charge. `` the following mentioned are few managerial questions and coordinating corporate events factually. Meal at our hotel answer: first understand the role, then highlight how your,! Cost implications of running a beachside resort hotel good fit for the job following. Educated hotel... 2 know about us and our services & experienced - what are your strengths and weaknesses hired... Of your receptionist candidates answers should reflect your professional qualifications for the situation working at a beachfront where! Them? held a previous position as a manager for this hotel chain goes through a recruiter first off! All this being said, try and limit the questions to ask these questions when booking... Hospitality professionals the best hotel Sales proposal not guarantee job interviews or offers book to from... A time in the hospitality industry or took a class about hospitality want to be a manager this... Facility like theirs plan to uphold quality assurance within the hotel as part of your preparations. Impressions with external contacts making positive first impressions with external contacts your customer service housekeepers are employed in hotels motels...

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